SLA for data services

Updated May 2017

Introduction

This Service Level Agreement for UK Vehicle Data Ltd (this "SLA") is applicable to fixed term subscription contracts only and not pre pay or post pay monthly contracts. Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. This SLA applies to the UK Vehicle Data Ltd data services listed herein (a "Service" or the "Services"), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any other Service.

If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 30 days notice for adverse material changes to this SLA.

Monthly Uptime Calculation and Service Levels for API data delivery

"Minutes in the Month" is the total number of minutes in a given month.

"Downtime" is the total accumulated minutes that are part of Minutes in the Month that have no API Connectivity. Downtime excludes sheduled maintenance.

"Monthly Uptime Percentage" is calculated by the percentage of Minutes in the Month in which any datapackage is unavailable through server availability.

"Monthly Uptime %" = (Minutes in the Month - Downtime) / Minutes in the Month X 100

The following Service Levels and Service Credits are applicable to Customer’s use of our API endpoint:

Monthly uptime %
Service credit
< 99.9%
10%
< 97%
50%
< 95%
100%